LuxOasisOS Terms of Service

Last updated: September 15, 2026 Effective: October 15, 2026

Read this first

These Terms of Service (the "Terms") govern your access to our website, our apps, the Landlord Dashboard, the Tenant Portal, and every service we deliver through them (the "Platform") operated by 13707245 Canada Inc. ("LuxOasisOS", "we", "us", "our").

Three points stand out. Section 22 limits what we owe you if something goes wrong. Section 25 sets out how we resolve disputes. Section 26 lists provincial variations that override anything in these Terms in conflict with them.

By creating an account or using the Platform, you accept these Terms. If you do not accept them, stop using the Platform.

Our Privacy Policy forms an integral part of these Terms and is incorporated by reference. Your agreement to these Terms comprises your acceptance of the Privacy Policy.

Part E adds terms if you join our Partner Program.

PART A: TERMS FOR EVERYONE

1. Who is allowed to use the Platform

You must be at least 18 and legally able to enter a contract. By using the Platform, you represent and warrant that you meet this age requirement and have the legal capacity to enter into these Terms. You must live or carry on business in Canada. We offer the Platform in all provinces and territories across Canada.

If you sign up for a company, partnership, or trust, you confirm you have authority to bind it. "You" then means both you and the organization.

We are permitted to refuse or close any account at our discretion, subject to Section 24.

2. What LuxOasisOS does

LuxOasisOS provides software that landlords, applicants and tenants use to administer aspects of the rental relationship. Depending on the features being used, the Platform allows landlords to advertise rental units, receive and review applications, maintain rental records, receive repair requests and communicate with tenants, and allows applicants and tenants to search listings, submit applications, receive reminders, submit repair requests and communicate with landlords.

For rental applications, LuxOasisOS collects and organizes the information the applicant submits and makes that information available to the landlord to whom the applicant applies. The Platform may also perform limited calculations based solely on information supplied through the application, as described in Section 10.

LuxOasisOS does not independently investigate applicants, obtain applicant information from credit bureaus, consumer reporting agencies or court databases, or conduct credit, background, reference or eviction-record checks. LuxOasisOS does not score, rank, recommend, approve or reject applicants and does not make or participate in tenancy decisions.

Each landlord determines the lawful criteria it will apply to an application and makes the decision whether to offer a tenancy. LuxOasisOS provides the software through which the landlord administers that process.

Here is what we are not:

We are not the landlord, the owner, or the occupant of any property listed on the Platform.
We are not a party to any lease, tenancy agreement, or other contract between a landlord and a tenant.
We are not a law firm, and nothing on the Platform is legal advice.
We are not a licensed real estate brokerage, mortgage broker, insurer, insurance agent, credit bureau, or collection agency, and we hold no such licence or registration. We are also not a rental consultant, a tenant screening service, or a consumer reporting agency.
We are not a lender, and we do not guarantee payment of rent by anyone.

2.1 We are not your property manager

Using the Platform does not make us your property manager, your agent, or your representative. We are your software vendor.

You keep full control of your property and full responsibility for it. Specifically:

You decide who rents your unit. We do not select, rank, recommend, approve, or refuse applicants. We do not screen on your behalf. We pass applications to you, and the decision is yours alone.
You set your own criteria. Any framework, checklist, template, or best-practice guidance we publish is general information for your consideration. It is not a rule we apply, not a standard we enforce, and not advice about your unit or your province.
You negotiate and sign your own leases. We do not negotiate terms, represent you in discussions with applicants, or bind you to anything.
You set rent, deposits, and fees. We display what you enter.
You decide on repairs. Tenants send requests through the Platform. We deliver them to you. You choose what gets fixed, by whom, and when.
You hold the legal obligations of a landlord. Section 8 lists them. None of them shift to us.

We do not accept any duty beyond the ones written in these Terms. No feature name, help article, marketing phrase, or conversation with our team extends our role. If someone on our team offers an opinion about an applicant or a repair, treat it as a personal remark, not a service we deliver and not something we stand behind.

We do not act for tenants or applicants either. No tenant should treat us as their agent or advisor.

3. Your account

You represent and warrant that all information you provide is accurate, current, and complete, and you will keep it updated. Register under your legal name. An account in a false or borrowed name is grounds for immediate closure and suspension of all access to the Platform.

We are permitted to verify your identity before we open your account and at any point afterward. We are permitted to ask for government-issued identification, proof of ownership, or business registration details, and to hold or refuse an account while a check is outstanding. Where we verify identity, we use Stripe Identity to do so — your identification document goes to Stripe, not to us, and we do not store it. Both landlords and tenants can complete this verification. If you do, other Platform users see a "Verified" indicator on your profile — never the underlying document — so people on both sides of a listing can tell who has confirmed their identity with us. Our obligations governing the collection of any personal information are set out in the Privacy Policy.

Keep your credentials private. You are responsible for everything done through your account. Tell us right away at support@luxoasisos.com if you suspect someone else has access. We will take reasonable steps to stop activity on a reported account, and you stay responsible for what happened before your report reached us.

A User is any individual who accesses or uses the Platform, whether as a landlord, a tenant or rental applicant, an additional user invited under this Section 3, or a Partner Program participant ("User"). References to "you" mean the User who has agreed to these Terms; references to a "User" generally may include another person's use of the Platform.

You are permitted to invite additional Users, such as a co-owner, bookkeeper, or property manager. Anyone you invite sees the data you grant them access to, which sometimes includes payment records, tenant contact details, and financial reports. You take responsibility for their conduct and for ending their access when their role ends. Each additional User must register their own account and accept these Terms and the Privacy Policy before accessing the Platform, and you are responsible for ensuring they do so. You will not share your credentials with an additional user in place of their own account.

Two further rules apply to every account holder:

Keep other users' information confidential. Names, contact details, income figures, and report contents belong to the person they describe. Do not publish, forward, or reuse them outside the transaction at hand.
Do not request personal information from an applicant you have no genuine reason to evaluate. Speculative, test, curiosity, and fraudulent requests are a breach of these Terms. We are permitted to close the account and report the conduct.

You agree to deal with us electronically. We will send notices, statements, receipts, tax slips, and contract documents to the email address on your account. Under provincial electronic commerce legislation, those documents carry the same effect as paper.

You give us consent under Canada's Anti-Spam Legislation to send you commercial electronic messages about the Platform and related services. Withdraw that consent at any time through your notification settings or the unsubscribe link. Service messages, such as rent reminders, repair updates, and billing notices, continue after you unsubscribe from marketing, because they form part of the service you asked for.

If you give us a mobile number and opt in, you agree to receive automated text messages. Reply STOP to end them and HELP for support. Carrier charges apply. Expect roughly 4 to 8 messages a month, more during rent cycles.

5. Content you provide

You keep ownership of the listings, photos, floor plans, documents, messages, reviews, and other material you upload ("Your Content"), subject to the rights and licences described in these Terms.

You grant us a worldwide, non-exclusive, royalty-free, sublicensable, revocable, transferable licence to host, store, reproduce, adapt, translate, publish, copy, modify, create derivative works of, perform, distribute, transmit, display and otherwise use Your Content, for the following non-exclusive purposes:

operating and improving the Platform,
syndicating listings to third-party rental sites and our own marketing channels, and
producing anonymized statistics and aggregate market data.

The licence for listing Content survives your account closure to the extent third-party sites keep cached copies outside our control. We will make reasonable efforts to withdraw syndicated listings on request.

YOU REPRESENT AND WARRANT THAT YOU HAVE THE RIGHTS NECESSARY TO SUBMIT YOUR CONTENT AND GRANT THE RIGHTS DESCRIBED IN THESE TERMS, INCLUDING IN RESPECT OF ANY CONSENTS REQUIRED FROM THIRD PARTIES. You are responsible for obtaining consent from every person shown or named in it, including current occupants photographed during a listing shoot.

Do not upload anything false, discriminatory, defamatory, obscene, harassing, or unlawful, including anything infringing a third party's intellectual property rights, fraudulent, malicious, abusive, or that violates the privacy or other rights of another person.

We are permitted, but not required, to review, restrict, refuse, edit, or remove Your Content that we reasonably believe violates these Terms or applicable law.

6. Rules of use

Subject to your compliance with these Terms, LuxOasisOS grants you a limited, personal, revocable, non-exclusive, non-transferable, non-sublicensable licence to use the Platform, solely for your use as a landlord in respect of rental properties you own or manage, or as a tenant or prospective tenant, and not to provide services to third-party landlords. You may use the Platform only for lawful purposes and in accordance with these Terms. You will at all times comply with all laws applicable to your use of the Platform and to your rental, tenancy, or referral activities, including, without limitation, applicable human rights, residential tenancy, consumer protection, privacy and personal information protection, occupational health and safety, and anti-spam legislation, and you will obtain and maintain all licences, registrations, consents, and authorizations required in connection with those activities.

This licence does not permit, and you specifically agree that you will not:

violate any applicable federal, provincial, territorial, or municipal law, including, without limitation, residential tenancy, human rights, consumer protection, privacy and personal information protection, occupational health and safety, and anti-spam legislation, or any order, rule, or code of a tribunal or regulator having jurisdiction over you;
use the Platform for unlawful, fraudulent, abusive, discriminatory or harmful purposes;
discriminate against any applicant or tenant on a ground protected by the applicable human rights code;
misrepresent your identity, your authority over a property, or the condition of a unit;
use automated means to access or extract data from the Platform in a manner that could interfere with its operation or violate applicable law;
scrape, crawl, or harvest data from the Platform;
reverse engineer, decompile, disassemble, or otherwise attempt to derive source code from our software, except where applicable law expressly permits it;
probe, overload, or attack our systems;
send spam or unauthorized marketing to other users;
use another user's personal information for anything beyond the transaction at hand;
impersonate another person or misrepresent your affiliation with another person or organization;
attempt to gain unauthorized access to the Platform, accounts, systems, or networks;
interfere with or disrupt the operation or security of the Platform;
copy, reproduce, distribute, resell, rent, lease, sublicense or commercially exploit access to the Platform, except as expressly permitted; or
push transactions off-platform to avoid our fees where your plan requires on-platform processing.

Report suspected fraud, safety risks, or abuse to support@luxoasisos.com. Call emergency services first if someone is in danger.

6.1 Third-party providers

Parts of the Platform run on third-party providers and infrastructure. Our current providers include Stripe, Cloudflare, GitHub and DigitalOcean. This may update from time to time, and the current version sits at our Subprocessors page.

Four points follow from this:

You choose to use them. Signing a document electronically or paying through the Platform is your decision, taken at your own risk.
Their terms apply on top of ours. Third-party services may have their own terms, privacy policies, and data retention policies, which will govern your use of the Platform to the extent it requires those third-party services. You are responsible for reviewing the relevant third-party terms.
We do not control them. We do not warrant or guarantee the accuracy, availability, security, quality, performance, safety, suitability, or uninterrupted operation of anything they produce.
Their failures are not ours. An outage, an error, or a data problem at a provider is a matter between you and that provider, though we will help you reach them.

We are permitted to change or replace a provider at any time.

6.2 AI Features

Certain features of the Platform are powered by artificial intelligence. LuxOasisOS currently uses Claude, ChatGPT, Canva, and Google Gemini through LuxOasisOS's backend to provide these features. AI-generated materials may be incomplete, inaccurate, outdated, misleading, or inappropriate for a particular situation. AI systems can produce errors and should not be treated as authoritative sources.

You are responsible for evaluating AI-generated information before relying on it or taking action based on it.

Information provided to AI-powered features may be processed by third-party AI service providers as described in the Privacy Policy.

LuxOasisOS does not currently use user conversations or personal information to train or fine-tune AI models. LuxOasisOS's current AI processing practices, including relevant information that may be sent to Claude, ChatGPT, Canva, and Google Gemini and applicable retention practices, are described in the Privacy Policy, and are subject to the terms and conditions governing the use of those products. LuxOasisOS's arrangements with its AI service providers are intended to restrict those providers from using Your Content or personal information submitted through the Platform to train or improve models for the benefit of other customers, consistent with the practices described in the Privacy Policy.

LuxOasisOS may modify, suspend, replace, or discontinue AI features or the underlying AI providers at any time, subject to applicable law and any commitments made to users.

PART B: TERMS FOR LANDLORDS AND OWNERS

7. Your authority over the property

When you list a property or ask us to manage it, you confirm three things. You own the property, or you hold written authority from the owner. Nothing in your mortgage, condominium declaration, co-operative rules, head lease, or insurance policy prevents the rental. All information you give us about the unit is accurate.

You will give us proof of ownership or authority on request. We are permitted to remove listings when proof is missing.

8. Your legal obligations as a landlord

You carry the legal obligations of a landlord. We do not carry them for you, and our software does not discharge them. Using a tool to track a duty is not the same as transferring the responsibility for that duty to us. A failed reminder, a missed notification, or any unavailability of the Platform does not excuse, suspend, or postpone your contractual obligations or your compliance with applicable law, and you remain solely responsible for meeting them on time.

You are responsible for:

complying with the residential tenancy legislation of the province or territory where the property sits, including rules on rent increases, deposits, notice periods, entry, and evictions,
complying with the applicable human rights code when you screen, select, and accommodate tenants,
keeping the unit in a good state of repair and fit for habitation, whatever our maintenance tools show,
holding and returning deposits as the law requires, and using only deposit types your province permits,
municipal licensing, registration, zoning, fire safety, and short-term rental rules,
your income taxes, GST or HST where applicable, and any withholding obligations if you are a non-resident of Canada, and
carrying adequate property and liability insurance.

Our templates, guides, checklists, and AI-generated text are general information. They are not tailored to your unit or your province, and they might lag behind changes in the law. Get advice from your own lawyer before you rely on them. Nothing on the Platform confirms or represents compliance with residential tenancy law, the applicable human rights code, or any other law, and you remain solely responsible for determining and meeting your own legal obligations.

You acknowledge that the Platform, and any content, template, guide, checklist, metric, or AI-generated text made available through it, is intended for general informational, educational, and administrative purposes in connection with residential rental listings, tenant applications, lease administration, and property upkeep, and that you use the information provided through the Platform at your own risk. You acknowledge that LuxOasisOS cannot control or verify the circumstances in which you act on any output, guidance, or recommendation, including in respect of tenant selection decisions, human rights complaints, eviction or other residential tenancy proceedings, rent arrears, property damage, personal injury, or other adverse legal, financial, or safety outcomes.

You cannot contract out of residential tenancy law through these Terms or through anything on the Platform. Where a provision here conflicts with a tenant's statutory rights, the statute wins.

9. Listings and marketing

We publish your listing on the Platform and, depending on your plan, syndicate it to third-party sites. We do not promise placement, ranking, traffic, leads, or a signed lease. Listings syndicated to third-party sites may be displayed, cached, reformatted, truncated, or delayed in ways we do not control. If an error appears in a listing published or syndicated through the Platform, your sole and exclusive remedy, and our entire liability, is for us to correct or remove the affected listing content on the Platform and to use reasonable efforts to have the third-party site correct or remove it, in each case within a reasonable time and at no additional cost to you. Nothing in this paragraph limits any right or remedy you have that cannot lawfully be excluded or limited under applicable consumer protection legislation.

You are responsible for listing content, including price, availability, photos, and any AI-drafted description you approve. Review AI output before publishing. Once you approve it, it is your listing.

Keep availability current. Take down filled units promptly.

9.1 Listing Studio: on-site photography, videography, and virtual staging (Limited Markets)

For landlords in Edmonton and the surrounding area, we offer Listing Studio: our team visits your property to shoot photos and video, and produces virtually staged images, for use in your listing. Listing Studio is a separate, optional service. We are permitted to limit, change, or discontinue it, including its service area, at any time.

You arrange access. You are responsible for arranging safe, lawful access to the property for our team, including giving every notice and obtaining every consent and permission required for entry. You represent and warrant that, at the time of each scheduled visit, the unit is either vacant or, where it is occupied, that every notice, consent, and permission required from the tenant, any other occupant, or any other third party has been given or obtained, including any notice required under your province's residential tenancy legislation and any consent required to photograph or record persons, their belongings, or their personal information. We do not verify that notice was given or that a tenant consents, and we are entitled to reschedule or cancel a visit, at your cost, where access is not arranged properly.

You are responsible for the property. You confirm the property is safe to enter and free of hazards you know about, and that anything fragile, valuable, or private is secured before our team arrives. To the extent the law allows, we are not liable for injury, loss, or damage arising from a Listing Studio visit, except to the extent it results from our gross negligence or wilful misconduct — Section 22 governs the rest. Carry your own property and liability insurance.

Virtual staging is not a representation of the unit's actual condition. A virtually staged image can show furniture, décor, or finishes that do not exist in the unit. You are responsible for disclosing this to prospective tenants and for complying with advertising and consumer protection law wherever you use the images. We label staged images as staged where we deliver them, but your listing description and any further disclosure is your responsibility.

Media and use. LuxOasisOS owns all photographs, video, floor plans, virtual staging, and other media created during or from a Listing Studio visit ("Studio Media"), including all copyright in it, and Studio Media is not Your Content under Section 5. Subject to your compliance with these Terms, LuxOasisOS grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to use, reproduce, and display Studio Media solely to market and lease the property it depicts. That licence terminates automatically on the expiry, cancellation, suspension, or termination of your subscription or your account, and you will then stop using Studio Media and remove it from any listing, website, or marketing material within a reasonable time, except to the extent copies remain cached outside your control. We use Studio Media to publish and syndicate your listing. We may use Studio Media for our own marketing, portfolio, and product development purposes, provided we do not identify you, any occupant, or the unit number of the property without your separate, specific consent.

Fees. Listing Studio is priced separately from your subscription, as shown when you book it. We are entitled to charge a fee for a late cancellation or for a visit we could not complete because access was not arranged. Additional terms and conditions may apply.

No guarantee of results. Booking Listing Studio does not promise a faster rental, more applicants, or any particular outcome. The rest of Section 9 applies equally to a Listing Studio listing.

10. Applications and application review

The Platform receives rental applications and delivers them to you, exactly as the applicant submitted them.

You make every tenancy decision. We do not select, score, rank, filter, recommend, approve, or refuse applicants. We do not screen applicants, and we do not run or arrange any credit check, background check, or court or eviction record search on your behalf. An application arriving in your dashboard is not an endorsement, and an application we flag for a missing field is not a comment on the applicant. Where an applicant's profile shows a "Verified" badge, that means they completed identity verification through Stripe Identity under Section 3 — it is not a credit check, a background check, or a recommendation, and it does not tell you anything about their ability to pay rent or their history as a tenant.

Our screening guidance is general information. We publish frameworks, checklists, and best-practice notes to help you build a fair and consistent process. Read them as background reading, nothing more. They are not tailored to your unit, your province, or any individual applicant. They are not legal advice, and they might not reflect current law or current regulator guidance. Following them is not a defence to a human rights complaint. Set your own criteria, and have your own lawyer review them.

What we analyze. From the information an applicant submits through the Platform, we may calculate simple metrics, such as income-to-rent ratio, to the extent the law allows, and show them alongside the application. That is arithmetic on data the applicant already gave us. It is not a credit report, a background check, a recommendation, or a decision, and we do not obtain any data about the applicant from a credit bureau, consumer reporting agency, or court database. Human rights tribunals and commissions in several provinces, including Ontario, have found that using a fixed minimum income-to-rent ratio to screen out applicants can be a discriminatory practice, including against applicants relying on fixed income, social assistance, or income supports. You must not use this or any other metric the Platform displays as an automatic cut-off or as the sole basis to reject an applicant, and Section 10's non-discrimination warranty applies to your use of it.

Further checks are on you. If you want a credit report, a background check, or a reference check, you arrange it yourself, outside the Platform, directly with the applicant and whatever agency or service you choose. You are responsible for obtaining the applicant's consent and for complying with the consumer reporting legislation, human rights law, and privacy law that applies to that check. We are not a party to it, we do not see its results, and we hold no licence as a credit reporting agency.

Before you request any information from an applicant, you agree to:

obtain the applicant's consent for anything you collect beyond the standard application,
use application information only to assess that applicant for that unit,
comply with the consumer reporting legislation of your province and federal privacy law for any check you arrange yourself,
apply consistent, lawful criteria across all applicants, and
avoid criteria that screen out protected groups, including blanket minimum-income ratios and refusals based on the absence of Canadian credit history.

Non-discrimination warranty. You represent and warrant that you will not use the Platform, any metric it displays (including income-to-rent ratio), any application data, or any tenant-selection process to discriminate against, profile, or screen out an applicant or tenant on any ground protected by the human rights code of the applicable province, and that your screening criteria will be applied consistently to every applicant for the same unit. A breach of this warranty is a material breach of these Terms and grounds for immediate suspension or closure of your account under Section 24.

False information. An applicant who misrepresents identity, income, employment, or rental history gives you grounds to refuse the application, subject to residential tenancy and human rights law. It also gives us grounds to close their account.

Applications contain only what the applicant chose to enter. We take no responsibility for its accuracy or for the decision you make after reading it.

11. Rent and deposits

We never handle rent money. Stripe processes one thing on the Platform: the subscription fee you pay us. Rent, deposits, and any other money between you and your tenant travel by whatever method the two of you arrange, outside the Platform. We do not receive it, hold it, remit it, or move it.

What the Platform does is record-keeping. You enter the rent, the due date, and the payment method. We show the schedule, send reminders, and log what you mark as paid.

Three points follow:

Our records are yours, not a bank statement. The Platform shows what you and your tenant entered. It is not proof of payment and it is not a reconciled account. Keep your own receipts.
You set the terms. Rent, due date, late fees, and any administration charge, within the limits your province allows. Several provinces cap or prohibit late fees and NSF charges under residential tenancy law.
Arrears are yours. We do not guarantee rent, we are not a collection agency, and we take no part in chasing a late payment or filing at the tribunal.

12. Maintenance and repairs

Tenants may submit repair requests through the Tenant Portal. The Platform records the request, timestamps it, and notifies you.

You decide what happens next. You choose whether to act, who does the work, and when. We do not dispatch trades, approve work, authorize spending, or hold an emergency mandate on your behalf.

We do not perform repairs, inspect properties, or supervise contractors. Any trade you hire is your contractor, not ours, whatever channel you found them through. Warranty terms and workmanship claims sit between you and that trade.

A ticket in the Platform is a record, not a repair. Your obligations under your lease and under provincial residential tenancy legislation continue whatever the ticket status shows.

12.1 Lease documents and electronic signature

Province-specific lease and notice templates are on our product roadmap and are not available on the Platform at this time. This section governs any lease, notice, form, clause, or other template we make available now or in the future.

Where the Platform makes a template available, you acknowledge that it is provided for general informational purposes only, does not constitute legal advice, and is not a substitute for advice from a lawyer or licensed paralegal in your province. You are solely responsible for reviewing, adapting, and completing any template before use, for satisfying yourself that it complies with the residential tenancy legislation, standard-form lease requirements, and human rights code applicable to your unit, and for confirming that any signature method you use is legally effective. You should obtain independent legal advice before using or relying on any template, and you use each template at your own risk. To the extent the law allows, LuxOasisOS is not responsible for any loss you or any other person suffers arising from your use of, or reliance on, a template, including where a term is later found to be void, unenforceable, or non-compliant with applicable law.

13. Fees and subscriptions

Your plan, price, and billing cycle appear at signup and in your billing settings. Our current pricing applies. You are responsible for maintaining valid payment information through the applicable platform.

Payment processing. We use Stripe to process payments. Your card and bank details go to Stripe, not to us, and we do not store them. Stripe handles card data under PCI DSS.

By subscribing, you also agree to Stripe's Services Agreement and Stripe's Privacy Policy.

Splitting responsibility between us:

Stripe's side. Card authorization, declines, network outages, fraud screening, and the security of the payment data they hold, including the storage of your payment method. A failure in Stripe's systems is a matter between you, Stripe, and your card issuer. We are not liable for it, though we will help you reach them.
Our side. The amount we charge, the date we charge it, the plan we bill you on, whether we cancel when you ask, and whether we told you before a renewal or a price change. Those are our decisions, and we stand behind them. If we bill you wrongly, tell us and we will fix it and refund the difference.

Nothing in this section limits your rights under provincial consumer protection legislation, and nothing removes a remedy the law gives you against us.

Renewal. Subscriptions renew automatically at the end of each term at the then-current price. You authorize LuxOasisOS and the applicable purchasing platform to charge your payment method on a recurring basis at the then-current price until you cancel. We will email you a reminder at least 30 days before an annual renewal and at least 7 days before a monthly renewal, showing the amount and date. Cancel through Billing in your account settings or by writing to support@luxoasisos.com.

Cancellation. Cancel at any time. Cancellation stops the next renewal. You keep access until the end of the paid term. You may cancel your subscription at any time through the Platform from which the subscription was purchased, or by contacting LuxOasisOS at support@luxoasisos.com. You will continue to have access to the Platform until the end of the then-current paid subscription period. Cancelling a subscription does not delete your account or Your Content.

Refunds. Fees already paid are non-refundable. Cancelling stops future renewals, but does not refund the current term — you keep full access until it ends. Nothing here limits a statutory cancellation or refund right that provincial consumer protection legislation gives you for a contract of sequential performance.

Price changes. We may modify subscription pricing, available plans, and Platform features from time to time. A change to the price of a subscription will take effect only at the commencement of a renewal term and not during a billing period for which you have already paid. New prices take effect at your next renewal, and we will tell you at least 30 days beforehand. Continuing past the effective date means you accept the new price. Cancel before the new pricing becomes effective if you do not agree.

Taxes. Prices exclude GST, HST, QST, and PST unless stated. We add applicable taxes at checkout.

Non-payment. If a recurring payment cannot be successfully processed, LuxOasisOS will, or will rely on the applicable purchasing platform to, notify you and permit a reasonable opportunity to update your payment information. If payment is not received in full, we are entitled to suspend all access to the Platform immediately and without further notice, including your account, your listings, and access for any additional User, and we will have no liability for doing so. Suspension does not relieve you of any accrued or future fees, which continue to be payable for the balance of your then-current term. Access will be restored only once all outstanding amounts have been paid in full, including any retry, reversal, or chargeback fees and interest at 24% per annum on overdue amounts. During any suspension we are not obliged to publish, maintain, back up, or preserve your listings or Your Content, and we are entitled to withdraw syndicated listings.

PART C: TERMS FOR TENANTS AND APPLICANTS

14. What the Tenant Portal gives you

The Tenant Portal lets you search listings, submit applications, view rent reminders, record payments, submit repair requests, and message your landlord or their manager.

Your lease is with your landlord, not with us. We are not your landlord, not your property manager, and not your agent. We do not decide your application, set your rent, hold your deposit, choose repair timelines, or make eviction decisions.

Where your landlord uses the Platform to organize applications, reminders, or repair tickets, we supply the software only. That does not transfer your landlord's legal duties to us. Your rights under your lease and under the residential tenancy legislation of your province run against your landlord, and you enforce them against your landlord.

Using the Portal is free to you unless we tell you otherwise before you incur a charge.

15. Applications and your personal information

When you apply, you provide personal information directly to us and to the landlord you're applying to. Our obligations with respect to the handling of your personal information are set out in the Privacy Policy.

We do not run credit or background checks. We do not order a credit report, a background check, or any court or eviction record search on you, and we do not send your information to a credit bureau or consumer reporting agency. If your landlord wants a credit or background check, they arrange it themselves, outside the Platform, and that check runs between you, them, and whatever agency or service they use.

What we do with your application. We compile what you enter and deliver it to the landlord you applied to. We do not participate in any decision about your application or your tenancy. We do not approve, decline, rank, score, or recommend applicants, and no metric or output we display is a decision, a recommendation, or an endorsement. The decision to accept or decline your application is made solely by the landlord, applying the landlord's own criteria.

What your consent covers. Submitting your details through an invitation link is your consent for us to compile your application and deliver it to the landlord you applied to. It covers one application, one landlord, one unit.

What it does not cover. We do not sell your application or any personal information contained in it. We do not share it with other landlords without a fresh consent from you. We do not keep it longer than our retention schedule allows.

Withdrawing consent. You are entitled to withdraw consent at any time by writing to support@luxoasisos.com. Withdrawal works going forward. It does not undo an application already delivered, and it usually ends your application.

No decision from us. Submitting an application is not an offer, a reservation, or a promise of tenancy. The landlord decides. We take no part in that decision and we take no responsibility for the outcome.

Accuracy. Give truthful information. Misrepresenting your identity, income, employment, or rental history gives the landlord grounds to refuse you and gives us grounds to close your account.

If your landlord runs their own check. Some landlords arrange a credit or background check outside the Platform. If that happens to you, ask your landlord which agency or service they used — that's who holds the data. Provincial consumer reporting legislation gives you the right to a copy of your file and to dispute anything inaccurate directly with that agency. We do not have access to that check and cannot amend its records.

A "Verified" badge is not a background check. It means a landlord completed identity verification through Stripe Identity, as Section 3 describes — nothing more. It is not vetting, an endorsement, a guarantee of their conduct, their right to the property, or the accuracy of their listing. Do your own diligence before you hand over money or personal documents. Never pay a deposit to someone you have not met and never send funds outside a channel your lease describes.

Handle privacy questions through our Privacy Policy. Reach our Privacy Officer at support@luxoasisos.com.

16. Rent reminders and payment records

You do not pay rent through LuxOasisOS. We do not accept, hold, or forward your rent. Pay your landlord by the method your lease sets out. Anyone asking you to send rent to LuxOasisOS is not us, and you should report it to support@luxoasisos.com.

Rent reminders are a convenience. They are not a demand, a notice under residential tenancy legislation, or a legal statement of your account.

Check your reminders against your lease. Tell your landlord about a discrepancy right away. We are not responsible for a missed, late, or wrong reminder, and a reminder failure does not excuse or create a rent obligation.

Where the Portal shows a payment history, it reflects what your landlord recorded. We do not see your bank account and we do not verify payments. Your lease and your landlord's records govern the actual balance. Keep your own receipts.

17. Repair requests

Submit repair requests through the Portal so the request carries a timestamp and a record.

We pass the request to your landlord or their manager. We do not set repair priorities and we do not control response times. Your landlord's repair obligations come from your lease and from residential tenancy legislation, and those obligations continue whatever the Portal shows. Except to the extent caused by our own gross negligence or wilful misconduct, we are not responsible for any delay in, failure of, or inadequacy of a repair, or for any loss, damage, injury, or expense arising from a repair request, from your landlord's response or failure to respond, from any delay or failure in transmitting, routing, or displaying a request, or from any unavailability of the Portal. Any claim relating to a repair or to the condition of the property is between you and your landlord.

For an emergency, call emergency services or your landlord's emergency number first. Do not rely on a portal ticket for a fire, a gas leak, a flood, a loss of heat in winter, or any risk to safety.

Give truthful information about the problem and reasonable access for the repair, in line with the entry rules in your province.

18. Disputes with your landlord

Disagreements about rent, repairs, deposits, entry, or eviction sit between you and your landlord. Take them to your provincial tenancy tribunal or board, or to a court with jurisdiction.

We will provide records from the Platform when the law requires it or when both parties consent.

The dispute clause in Section 25 covers disputes with us about the Platform. It does not touch your statutory rights against your landlord, and it does not limit your access to your provincial tenancy tribunal.

PART D: LEGAL TERMS

19. Our intellectual property

The Platform, our software, our brand, branding, trademarks, logos, graphics, interfaces, icons, written content, and our design belong to us or our licensors and are protected by applicable intellectual-property laws.

Except as expressly permitted by these Terms or applicable law, you may not copy, modify, distribute, sell, license, publish, create derivative works from, or otherwise exploit LuxOasisOS's intellectual property.

We grant you a limited, revocable, non-transferable, non-sublicensable licence to use and display the Platform for your own rental activity, on these Terms. We reserve every right not expressly granted. These Terms do not grant you ownership of LuxOasisOS's intellectual property. Do not remove our notices, copy substantial parts of the Platform, or use our name or logo without written permission.

20. Copyright complaints

Tell us at support@luxoasisos.com if you believe content on the Platform infringes your copyright. Include your contact details, a description of the work, the location of the material, and a statement of your good-faith belief.

We handle notices under the notice-and-notice regime in Canada's Copyright Act. We are also permitted to remove content at our discretion.

21. Third-party services and disclaimers

The Platform connects to third-party services, including payment processing, listing sites, e-signature tools, insurance providers, and maintenance networks. Their terms and privacy practices govern their part. We do not control them and we do not endorse them by linking to them.

WE PROVIDE THE PLATFORM "AS IS" AND "AS AVAILABLE". TO THE EXTENT THE LAW ALLOWS, WE DISCLAIM ALL WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, RELIABILITY, AVAILABILITY, SECURITY AND UNINTERRUPTED OR ERROR-FREE OPERATION.

LUXOASISOS DOES NOT WARRANT THAT THE PLATFORM OR ITS CONTENT WILL BE ACCURATE, COMPLETE, CURRENT, SECURE, ERROR-FREE, OR UNINTERRUPTED.

Some provinces do not allow the exclusion of certain warranties. Where a warranty cannot be excluded, this section applies only to the extent the law permits.

22. Limitation of liability

EXCLUDED DAMAGES. TO THE EXTENT THE LAW ALLOWS, LUXOASISOS AND ITS OWNERS, OPERATORS, AFFILIATES, CONTRACTORS, SERVICE PROVIDERS, LICENSORS, OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, EXEMPLARY, OR CONSEQUENTIAL DAMAGES, INCLUDING LOST RENT, LOST PROFIT, LOST DATA, LOST GOODWILL, REVENUE OR BUSINESS INTERRUPTION, OR THE COST OF SUBSTITUTE SERVICES, REGULATORY FINES, PENALTIES, OR AWARDS IMPOSED ON YOU BY A COURT, TRIBUNAL, ARBITRATOR, OR REGULATOR, OR ANY OTHER LOSS ARISING FROM YOUR OWN NON-COMPLIANCE WITH APPLICABLE LAW, WHATEVER THE THEORY OF LIABILITY, INCLUDING WITHOUT LIMITATION IN CONNECTION WITH OR ARISING FROM YOUR USE OF, RELIANCE UPON, ACCESS TO, OR EXPLOITATION OF THE PLATFORM OR ANY LINKED THIRD-PARTY WEBSITE, THE MATERIALS OR INFORMATION CONTAINED THEREIN, OR ANY PART THEREOF, OR ANY RIGHTS GRANTED TO YOU HEREUNDER, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, WHETHER THE ACTION IS BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), INFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS OR OTHERWISE.

General cap. TO THE EXTENT THE LAW ALLOWS, LUXOASISOS' TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE PLATFORM OR THESE TERMS WILL NOT EXCEED THE FEES YOU PAID US IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.

Where the cap does not apply. Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited under applicable law, including but not limited to:

liability for death or bodily injury directly caused by our negligence,
fraud or fraudulent misrepresentation,
our gross negligence or wilful misconduct, or
any liability the law prevents us from limiting.

Nothing here limits a consumer's rights under provincial consumer protection legislation.

Privacy and confidentiality breaches. Where our liability arises from our own breach of the security or confidentiality obligations described in our Privacy Policy, our aggregate liability for that category of claim (in place of, and not in addition to, the general cap above) will not exceed the greater of the fees you paid us in the 12 months before the event giving rise to the claim, or the amount of insurance proceeds actually received by us from our insurer in respect of that claim, net of any deductible, self-insured retention, and costs of recovery, subject to the exclusions in "Where the cap does not apply" above.

22.1 Tenancy decisions are yours

This section applies to landlords and stands separate from the cap above.

We do not decide who rents your unit, and we are not liable for the decisions you make. We take no responsibility for any claim, complaint, application, penalty, or award arising from:

your selection or refusal of any applicant,
your screening criteria, filters, or thresholds,
discrimination or a breach of any human rights code alleged against you,
your compliance or non-compliance with residential tenancy legislation, or
anything you said or did to an applicant, a tenant, or a former tenant.

You are the housing provider. The obligations under the applicable human rights code and residential tenancy legislation attach to you, and they cannot be transferred to a software supplier by contract or otherwise.

Guidance, templates, and checklists we publish are general information. Following them is not a defence to a human rights complaint, and it does not shift responsibility to us. Set your own criteria and have your own lawyer review them.

Your indemnity in Section 23 covers claims of this kind.

23. Indemnity

To the maximum extent permitted by applicable law, you agree to defend and indemnify LuxOasisOS, and its owners, operators, affiliates, officers, directors, employees, contractors, agents, licensors, and service providers against claims, losses, liabilities, damages, penalties, costs, expenses, and reasonable legal costs arising from or related to:

your breach of these Terms,
your breach or alleged breach of any applicable law, including, without limitation, residential tenancy, human rights, consumer protection, privacy and personal information protection, occupational health and safety, and anti-spam legislation, or of any order, rule, or code of a tribunal or regulator having jurisdiction over you,
your violation of another person's rights,
your lease or your dealings with any tenant, applicant, owner, or trade,
Your Content, including a claim that Your Content, or our permitted use of it under Section 5, infringes or misappropriates a third party's intellectual property, privacy, or other rights,
your screening decisions and any credit, background, or other check you arrange,
your arrangement of access for a Listing Studio visit, including tenant notice and the condition and safety of the property,
your misuse of the Platform,
any unauthorized access to or use of the Platform, your account, or Your Content, including any damages, losses, liabilities, costs, or expenses suffered or incurred by you or by any third party in connection with that access or use, except to the extent caused directly by LuxOasisOS's gross negligence or wilful misconduct,
our acting on an instruction you gave us through the Platform,
your use of any screening metric or guidance the Platform provides, including income-to-rent ratio, in a manner that discriminates against or screens out an applicant or tenant, or otherwise breaches the warranty in Section 10, and
non-payment or late payment of rent by a tenant.

This does not require you to indemnify us for any claim, liability, damage, loss, cost, or expense arising from LuxOasisOS's own gross negligence or wilful misconduct.

We are entitled to take over the defence and settlement of any claim covered by this section at our own cost, and you will cooperate with us, at your own expense, if we do.

24. Term, suspension, and termination

These Terms apply from your first use until termination. You may stop using the Platform at any time.

You are entitled to close your account at any time in your settings. Fees already paid follow Section 13.

We are entitled to suspend or terminate your account:

immediately, if you breach these Terms, break the law, create risk for other users, or fail to pay,
on 30 days' notice by email, for any other reason,
where the law requires it, or
where a provider we depend on ends its service and no replacement is available, in which case we will give you as much notice as circumstances allow and refund the unused part of your term.

Before we act on a minor breach, we will normally give you notice and a chance to fix it.

On termination. Your access ends. Tenants keep access needed for an active tenancy for 30 days so nobody loses a rent record mid-tenancy. We keep records as long as the law requires and as our Privacy Policy describes. Ask us for an export of your data before you close your account.

Termination does not affect any right, obligation, or liability that accrued before termination. Every provision of these Terms that by its nature or express terms is intended to survive termination survives, including Sections 4, 5, 8, 9, 10, 13, 15, 19, 20, 21, 22, 23, 24, 25, 26, 28, 35, and 36.

24.1 What happens to your data when an account closes

Closing a landlord account ends that landlord's access to the Platform. It does not immediately erase everything on it, because tenancy records belong to more than one person and both sides may need them.

The wind-down period. For 90 days after a landlord account closes, we keep the account's tenancy records available in read-only form. During that period:

the landlord can sign in to export their data, but cannot add or change anything,
any tenant with an active tenancy keeps access to the Tenant Portal for their own unit, and can view and export their rent records, maintenance history, and messages,
no new applications, listings, or maintenance requests can be created.

Downloading your records. When an account closes we email the landlord and each affected tenant a link to download the records from their account, and we send a reminder 7 days before the wind-down period ends. This download is a feature of the Platform. We may change how it works, and it is separate from your right of access described below.

Your right of access. Separately, and at any time, you may ask us for the personal information we hold about you. Write to support@luxoasisos.com. We will respond within 30 days and provide the information in an intelligible form, as privacy law requires. This right does not depend on the Platform's download feature and does not end when your account closes.

After the wind-down period. We delete or de-identify the account's data on the schedule in our Privacy Policy, rather than all at once. Some records are kept longer than others because the law requires it, including billing and tax records.

What a landlord cannot do. A landlord cannot require us to delete a tenant's rent payment history, maintenance request history, or messages during an active tenancy or during the wind-down period. Those records concern the tenant as well as the landlord, and either of you may need them in a dispute. This does not limit a tenant's own right to ask us to delete their personal information, which our Privacy Policy explains.

If a landlord's account closes during a tenancy. The tenancy continues. It is a contract between the landlord and the tenant, and nothing about our Platform affects it. The landlord remains responsible for rent records, notices, and repairs, and will need to keep them another way. The landlord is therefore responsible for retaining applicant and tenant personal information in accordance with applicable privacy legislation.

Tenants. Closing your Tenant Portal access does not end your tenancy and does not affect your rights under your lease or under the residential tenancy legislation of your province.

Requesting your records later. The Platform's download feature is available only during the wind-down period, so download what you need before it ends. Your right of access above continues after that. Write to us at support@luxoasisos.com and we will provide the personal information we still hold about you, subject to our retention schedule. We cannot provide records that have already been deleted under that schedule.

25. Disputes with us

Step one, talk to us. Write to support@luxoasisos.com with a description of the problem, the relevant documents, and what you want. We will respond within 30 days and try to settle it.

Step two, mediation. If talking fails, we both agree to try mediation with a single mediator in Edmonton, Alberta, under the ADR Institute of Canada Mediation Rules, before either of us starts a proceeding. Mediation can happen by video conference if we both agree, and we will not require you to travel.

Step three, court. Unresolved disputes go to the courts of Alberta, and we both attest to their jurisdiction. Alberta law and the federal laws of Canada apply, without regard to conflict of law rules.

Exceptions. Either of us is entitled to seek urgent injunctive relief in any court with jurisdiction, to bring a claim in small claims court, and to pursue intellectual property claims in court. Nothing here blocks you from a provincial tenancy tribunal or from a regulator.

Class actions. To the extent the law allows, you and we each waive the right to participate in a class proceeding against the other. This waiver does not apply where provincial consumer protection legislation prohibits it.

26. Provincial variations

Alberta. Our head office is in Edmonton. Alberta's Consumer Protection Act and Personal Information Protection Act apply to us, and nothing here removes a right either one gives you.

Ontario, British Columbia, and other provinces with consumer protection statutes. Nothing here removes a right or remedy those statutes give you, including rules on automatic renewals, unfair practices, and cancellation. If you live outside Alberta, your own province's consumer protection law still protects you regardless of the governing-law choice in Section 25.

Where a provincial statute conflicts with these Terms, the statute governs, and the rest of these Terms stay in force.

27. Changes to these Terms

We are permitted to update these Terms. For material changes, we will post the update, change the date at the top, and email you at least 30 days before the change takes effect.

Continuing to use the Platform after the effective date means you accept the update. Cancel before then if you do not.

28. General

Entire agreement. These Terms constitute the agreement between you and LuxOasisOS concerning your use of the Platform and supersede prior agreements or understandings concerning that subject matter, except where a separate written agreement expressly applies. If there is a conflict or inconsistency between these Terms and the Privacy Policy, these Terms will govern, except that the Privacy Policy governs the collection, use, disclosure, storage, and protection of personal information, and except where applicable law requires that the provision more favourable to you apply.

Additional terms. Some features come with their own terms, shown when you turn the feature on and accepted with a click. Pre-authorized debit and rent reporting each work this way. Those terms supplement these ones. Where they conflict for that feature, the feature terms govern. We will tell you before a new set of feature terms takes effect for something you already use.

Severability. If any provision of these Terms is found to be invalid, illegal, or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will remain in full force and effect.

No waiver. A failure by LuxOasisOS to enforce any provision of these Terms does not constitute a waiver of its right to enforce that provision later.

Assignment. You may not assign or transfer your rights or obligations under these Terms without LuxOasisOS's prior written consent, except where such restriction is prohibited by applicable law.

Force majeure. Neither of us is liable for a delay caused by events beyond reasonable control, such as natural disasters, war, pandemics, labour disruption, utility failure, or government action. This does not excuse payment obligations already due.

Notices. We will contact you at the email on your account. Contact us at support@luxoasisos.com.

Language. We publish these Terms in English and French for convenience. Where the two versions conflict, the English version governs.

Accessibility. We work toward WCAG 2.1 AA. Tell us about a barrier at support@luxoasisos.com.

PART E: PARTNER PROGRAM TERMS

29. Scope and eligibility

These additional terms (the "Program Agreement") apply if you join the LuxOasisOS Partner Program (the "Program"), described at luxoasisos.com/partners. They supplement, and do not replace, Parts A and D of these Terms. Where a provision here conflicts with Parts A through D for a matter this Part covers, this Part governs.

To join, you must be at least 18, legally able to contract, and able to lawfully refer clients to a Canadian software product in your line of work — as a property manager, mortgage broker or agent, realtor, bookkeeper, accountant, or another role we approve. We decide who we accept into the Program, and we are permitted to refuse or remove any applicant at our discretion.

If a professional body, employer, or regulator restricts your ability to receive referral compensation, checking that restriction before you apply is your responsibility, not ours.

30. Your relationship with us

You are an independent contractor, not our employee, agent, franchisee, or joint venturer. Nothing in this Part or in the Program creates an employment relationship, a partnership in the legal sense, or an agency relationship between us.

You have no authority to bind LuxOasisOS, accept order forms, set subscription fees, make representations, warranties, or commitments on our behalf, or enter contracts in our name. Do not describe yourself as a LuxOasisOS employee, officer, or representative. "Partner" is a program name, not a legal or corporate relationship. All subscriptions are entered into directly between LuxOasisOS and the user on LuxOasisOS's then-current Terms of Service.

You are responsible for your own equipment, your own business expenses, and your own compliance with any licensing or professional-conduct rules that apply to your work. We do not withhold income tax, CPP, EI, or any other amount from commission payments, and you are solely responsible for reporting and remitting your own taxes on Program income, including GST/HST if you are required to register and collect it. If any amount on which a commission has been paid is subsequently refunded, credited, or charged back, LuxOasisOS may deduct the corresponding commission from future commission payments or, if no further payments are owing, invoice you for repayment of the commission overpayment.

31. How referrals are tracked and paid

We assign you a unique coupon code when we approve your application. A landlord who signs up using your code is your referral.

Tracking. We track referrals by coupon code, not by any other method, unless we tell you otherwise in writing. We periodically email you a list of your referrals and a breakdown of your earnings. Our records of who used your code and what they paid are conclusive, absent manifest error on our part.

Commission. Current commission rates, tiers, the commission period, the minimum payout, and the payout schedule are posted at luxoasisos.com/partners and form part of this Part by reference. We are permitted to change any of them, including the rate, the tiers, the commission period, and the minimum payout, on 30 days' notice to the email on your Partner account. Continuing to refer clients after the effective date means you accept the change.

No guarantee. Commission is not a wage, a salary, or a guaranteed payment. You earn commission only on a referral who actually signs up, actually pays us, and stays within the terms of the Program. We owe you nothing for a click, a conversation, a quote, or a referral who never subscribes or who cancels before paying.

Clawback. If we refund a payment your referral made, we deduct the commission tied to that payment from your next payout, or invoice you for it if your balance is insufficient. This applies whether the refund happens because the referral asked for it, because we made a billing error, or because we later determine the referral was fraudulent or in breach of the coupon-code rules in Section 32.

No transfer. You cannot sell, assign, sublicense, or otherwise transfer your coupon code, your Partner status, or a right to a future commission to anyone else.

32. Rules for referring

Follow these rules when you refer clients:

Refer real prospective landlords you have an actual relationship with or a genuine reason to contact. Do not create accounts for yourself, a household member, a business you control, or anyone else to generate commission on a signup that is not a genuine referral.
Do not offer, promise, or pay a kickback, rebate, or side payment to a prospect in exchange for using your code, beyond what we publish as the standard client incentive.
Do not send unsolicited bulk email, text messages, or other communications that would breach Canada's Anti-Spam Legislation or any other law.
Ensure any referral message identifying you, whether sent by you or by us on your behalf using your coupon code, satisfies the referral exemption under Canada's Anti-Spam Legislation: it is sent as a result of an existing relationship with the recipient, discloses your full name, and states that it is sent as a result of your referral. We do not send more than one such message to a given recipient on your behalf.
Where the Competition Act or your professional regulator requires you to disclose that you receive compensation for a referral, including a material connection to LuxOasisOS, make that disclosure to the prospect before or at the time you refer them.
Describe LuxOasisOS accurately. Do not promise a specific price, feature, outcome, or timeline we have not published, and do not make a claim about the Platform that we have not made ourselves.
Do not imply you work for us, that we endorse your business, or that referring clients to us is part of any licensed or regulated service you provide, unless that is actually true and permitted under your professional rules.
Comply with the Competition Act and every other law that applies to how you market, including any rule that applies to your profession.

A breach of this section is grounds for immediate removal from the Program under Section 33, forfeiture of any commission tied to the breach, and a clawback of anything already paid on the affected referrals.

33. Term and termination of your Partner status

Your Partner status continues until either of us ends it.

You are entitled to leave the Program at any time by telling us at support@luxoasisos.com. Leaving does not affect commission already earned and vested on referrals made before you left, subject to Section 31's clawback rights.

We are entitled to suspend or remove you from the Program:

immediately, if you breach Section 32, breach these Terms generally, or break the law,
on 30 days' notice by email, for any other reason, including if we discontinue the Program itself, or
immediately, without further commission accruing, if your underlying LuxOasisOS account is closed under Section 24.

Removal from the Program does not close your regular LuxOasisOS account if you have one, and closing your regular account under Section 24 ends your Partner status automatically.

On removal, your coupon code stops working for new signups, you stop earning commission on new referrals, and any commission you had earned but not yet been paid as of the removal date is paid out on the normal schedule, unless we removed you for fraud, self-referral, or another breach of Section 32, in which case we are entitled to withhold and claw back commission tied to the breach.

34. Marketing materials and our brand

We are permitted to give you marketing materials, a coupon code, and reference to our name and logo for the sole purpose of referring clients to us under the Program. This licence is limited, non-exclusive, revocable, and ends when your Partner status ends.

Use our name and logo only as we provide them, without altering them, and only in the manner our current brand guidelines allow. Do not register a domain name, social media handle, or business name that includes "LuxOasis" or a confusingly similar term. Do not run paid search advertising on our brand terms.

Section 19 governs our intellectual property generally. This section does not expand the rights granted there.

35. Confidentiality

During the term and for a period of 5 years following the termination or expiry of this Program Agreement, each party will hold in confidence all non-public information of the other party disclosed in connection with this Program Agreement, including user information and subscription fees, will use that information only for the purposes of this Program Agreement, and will not disclose it to any third party except to its personnel and advisors who need to know it for those purposes and who are bound by confidentiality obligations no less protective than this Section 35, or as required by applicable law.

Upon the termination or expiry of this Program Agreement, or upon the other party's earlier written request, each party will promptly return or destroy all materials in its possession or control containing the other party's confidential information, except to the extent retention is required by law or by bona fide document retention practices, in which case this Section 35 continues to apply to the retained materials.

36. Liability and indemnity

Sections 21 through 23 apply to the Program Agreement in full. In particular, Section 22's limitation of liability caps our liability to you under this Part at the lesser of the commission we paid you in the 12 months before the claim, or $500 CAD, to the extent the law allows.

To the maximum extent permitted by applicable law, you agree to indemnify and hold harmless LuxOasisOS and its owners, operators, affiliates, officers, directors, employees, contractors, agents, licensors, and service providers from claims, losses, liabilities, damages, costs, and expenses, including reasonable legal fees, arising from or related to Section 23, including a claim arising from your referral activity, and any claim that you violated Canada's Anti-Spam Legislation, misrepresented the Platform, breached a professional or regulatory rule that applies to you, or made a fraudulent or self-referral in breach of Section 32.

37. General

Sections 25 through 28 apply to this Program Agreement. Disputes about the Program are governed by Section 25 the same way as any other dispute under these Terms.

We are entitled to change or end the Program itself at any time. Ending the Program pays out earned, unpaid commission on the normal schedule and stops future accrual.

13707245 Canada Inc. o/a LuxOasisOS support@luxoasisos.com