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The landlord time audit

Liliana · 7 min read

Search for how many hours a month self-managing a rental takes and you will find plenty of numbers. Four hours a door. Two hours a door. Twenty hours a month.

Trace any of them and they end at a property management company's blog with no source underneath. There is no Statistics Canada figure, no CMHC study, no landlord association survey. The number does not exist.

Which matters, because the decision to keep self-managing or hand it over depends on a number nobody has measured for you. So measure your own. It takes two weeks.

Why the average would be useless anyway

Even if a national average existed, it would tell you almost nothing.

A landlord with two long-term tenants in a well-maintained duplex spends a different year from a landlord with two student rentals turning over every twelve months. A 1962 building with original plumbing generates different hours from a 2019 build. A landlord thirty minutes from their properties spends different hours from one who lives across the country.

The variance across portfolios is larger than any average would be. Your own number is the only one worth acting on.

The two-week audit

Track every minute you spend on the portfolio for fourteen days, in four categories. Use whatever you already have open — a notes app works.

Log the task, the minutes, the unit, and the category. Round to five minutes. Do not tidy it up afterward.

  • Category 1: Recurring admin — checking whether rent landed, sending reminders, updating the spreadsheet, filing receipts, answering routine tenant questions.
  • Category 2: Reactive work — a maintenance call, a complaint, an emergency at 11 p.m., chasing a contractor who did not show.
  • Category 3: Turnover — photos, listing, showings, applications, screening, lease, inspection, keys. This runs in bursts, so log it whenever it happens even if it lands outside your two weeks.
  • Category 4: Ownership work — reviewing performance, deciding on a rent increase, planning a capital replacement, looking at a new purchase.

Two weeks is enough for categories 1 and 2 and not enough for 3 or 4, so estimate those separately from the last twelve months.

Reading the result

Multiply your two-week totals for categories 1 and 2 by 26. Add your annual estimates for 3 and 4. Divide by the number of doors.

Then ask three questions.

  • What share is category 1? Recurring admin is the category most easily removed, because it is repetitive, low-judgment and rule-based. A landlord finding half their hours here has a systems problem, not a workload problem.
  • What share is category 4? Ownership work is the only category creating value. Time spent deciding what to buy, what to sell, what to raise and what to replace is what grows the portfolio. Most self-managing landlords find it is under 10% of their hours, which is the actual finding worth acting on.
  • Where is the concentration? Sort by unit. Almost every small portfolio has one door consuming a wildly disproportionate share. Naming it changes what you do next.

The three patterns showing up most often

  • The rent-checking loop — landlords check bank balances repeatedly around the first of the month, then send individual reminders. This is often several hours a month producing nothing.
  • The maintenance relay — tenant texts you, you text the contractor, the contractor asks a question, you ask the tenant, you relay the answer, you follow up twice, you ask whether it got fixed. Six touches on one repair, most of which are you acting as a message router.
  • The reconstruct-it-later tax — every hour spent in April rebuilding a year of receipts, or the afternoon spent finding what a contractor charged eighteen months ago, or the evening reconstructing a text thread for a hearing. All of it is time paid at a premium because the record was not made when the event happened.

What to do with what you find

Three moves, in order.

  • Eliminate — some tasks exist because you invented them. A monthly property drive-by finding nothing in two years. A weekly check on a tenant who has never been late. Stop and see whether anything happens.
  • Systematize — anything you do the same way every time on a predictable schedule belongs in a system rather than in your memory. Rent reminders, filter changes, lease renewals, insurance renewals, furnace service. The rule is simple: if you have thought about it more than twice, it needs a date and an owner rather than another thought.
  • Delegate — what survives elimination and systematization is the candidate for handing off. Notice this is the last step, not the first. Landlords who delegate before systematizing pay someone else to run a broken process, and then pay again when it goes wrong.

The number the audit gives you

At the end you have an hours-per-door-per-year figure, split into four categories, with one problem unit named.

The number is what makes the property manager comparison a real calculation instead of a feeling. If the answer is 40 hours a year per door and the management fee on the door is $2,600, you are being asked to pay $65 an hour for the hours removed, and only some of them would go away. If the answer is 150 hours a year, the arithmetic looks different.

The honest caveat

Two weeks in a quiet month understates the year. Two weeks containing an emergency overstates it. Run the audit twice, once in a normal stretch and once in a turnover, and use both.

The point is not precision. The point is you stop guessing about the single input driving the largest operational decision you make as a landlord.

LuxOasisOS puts every door on one dashboard, so the recurring admin category shrinks to a glance instead of a routine.

General information for Canadian landlords. There is no published national benchmark for hours per rental unit — measure your own portfolio rather than relying on a figure you find online.

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